Refund policy

Last updated: September 4, 2026

We offer free returns and exchanges within 30 days for eligible U.S. orders. You may return an eligible item for a refund to your original payment method, store credit, or an exchange.

30-DAY RETURN WINDOW

You have 30 days from the date your order is delivered to request a return or exchange.

RETURN ELIGIBILITY

To be eligible for a return or exchange, merchandise must be:

  • Unworn and unused
  • Unwashed
  • Returned with all original tags attached
  • Returned with the hygienic liner fully attached and unremoved
  • In its original condition and packaging
  • Accompanied by the order number or other proof of purchase

For health and safety reasons, swimwear with a removed, altered, or detached hygienic liner cannot be returned or exchanged. We recommend trying swimwear on over underwear and keeping all tags and protective liners attached until you are sure about the fit.

START A RETURN OR EXCHANGE

Start your request through our Returns & Exchanges Portal. You will need your order number and the email address or ZIP code associated with the order.

Once your request is approved, you will receive instructions and, for eligible U.S. orders, a prepaid return shipping label. Items sent to us without first completing a return request may not be accepted.

If instructed to mail your return directly, send it to:

ATTN: Midori Bikinis Returns
2091 Las Palmas Drive, Suite D
Carlsbad, California 92011
United States

Please do not send a return to this address until your request has been approved and you have received return instructions.

FREE U.S. RETURNS AND EXCHANGES

Eligible returns and exchanges from addresses within the United States include a prepaid return shipping label at no cost to you.

International orders do not qualify for free return shipping. International customers are responsible for return postage, customs charges, duties, and any other costs associated with returning an item unless the item arrived defective, damaged, or incorrect, or applicable law requires otherwise.

EXCHANGES

Eligible U.S. items may be exchanged through our Returns & Exchanges Portal. Exchange inventory is not reserved until the exchange is submitted and remains subject to availability.

If the requested replacement is unavailable, you may select another available option, store credit, or a refund when permitted by the item’s eligibility.

STORE CREDIT

If you select store credit, it will be issued electronically after your return is received, inspected, and approved. Store credit is not redeemable for cash except where required by law.

FINAL SALE AND EXCHANGE-ONLY ITEMS

Items clearly marked Final Sale are not eligible for return, exchange, or store credit unless they arrive defective, damaged, or incorrect.

Items clearly marked Exchange Only may be exchanged for eligible merchandise or store credit as stated at the time of purchase, but they are not eligible for a refund to the original payment method.

Gift cards are not returnable or redeemable for cash except where required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is defective or damaged, or if you received the wrong item, contact us promptly at orders@midoribikinis.com. Include your order number and clear photographs of the item and packaging so we can review the issue and make it right.

Do not discard a damaged or incorrect item or its packaging until we have completed our review and provided instructions.

RETURN INSPECTION

All returned items are inspected. We reserve the right to decline a return or exchange that does not meet this policy, including merchandise that shows signs of wear, washing, alteration, fragrance, deodorant, makeup, stains, damage, or removal of the hygienic liner or tags.

If a return is declined, we will contact you using the email address associated with the order.

REFUNDS

We will notify you after your return has been received and inspected. If approved, your refund will be issued to the original payment method. Please allow approximately 7–10 business days for us to inspect and process an approved return.

Your bank or card issuer may require additional time to post the refund to your account. If more than 15 business days have passed since we approved your refund, contact us at orders@midoribikinis.com.

EUROPEAN UNION RIGHT OF WITHDRAWAL

If an order is shipped to the European Union, you may have a legal right to cancel or return eligible merchandise within 14 days of delivery without providing a reason. This right is subject to applicable exceptions and does not limit any additional rights provided by this policy or applicable law.

Unless the item is defective, damaged, or incorrect, customers exercising this right are responsible for return shipping costs. Returned merchandise must remain in its original condition, with tags and the hygienic liner attached. Nothing in this policy limits rights that cannot be waived under applicable consumer law.

QUESTIONS

For questions about a return, exchange, or refund, contact us at orders@midoribikinis.com or text (760) 421-9995. Please include your order number so we can assist you quickly.